At Ramyaworld.com, operated by Ramya Sanitaryware Pvt. Ltd., we aim to provide high-quality products and a smooth customer experience. Please read our refund policy carefully before making a purchase.

1. Refund Eligibility
We generally do not offer refunds on orders once they are delivered.

Refunds are only processed in the following situations:
– Replacement is not available for a damaged or defective product
– Wrong product delivered and replacement is not possible

2. Replacement Priority
In most cases, we provide replacement or spare parts instead of refunds, as per our Return Policy.

3. Refund Process
If a refund is approved:
– The amount will be credited to the original payment method
– For Cash on Delivery (COD) orders, customers must provide bank details for refund processing

4. Refund Timeline
– Refunds will be processed within 5–7 business days after approval
– It may take additional time depending on your bank or payment provider

5. Non-Eligible Cases
Refunds will not be provided in the following cases:
– Product has been used or damaged due to misuse
– No valid proof (video) provided
– Request made after 7 days of delivery
– Issues that do not fall under manufacturing defect or wrong product

6. Cancellation Refund
– If an order is cancelled before dispatch, a full refund will be issued
– Once the order is shipped, cancellation refund may not be possible

7. Important Note
Final decision regarding refund approval will be at the discretion of Ramya Sanitaryware Pvt. Ltd. after verification.

8. Contact Us
For any refund-related queries:

Phone: 8882433248
Email: Contact@ramyaworld.com

By placing an order on our website, you agree to this Refund Policy.